This is an extremely accurate picture of the situation. Love the chips and drinks analogy.
well thanks but please get me back in who can?
Sorry, you won't get that info. They don't want to make promises that they can't keep, so instead they are just being silent on the subject.
As we have said, it is a glitch/bug, and there is no telling when the staff will be on to help. (Assuming they can) :0)