How do I discontinue my subscription so that I am not charged again?
Hi! To cancel your subscription, go to the Aetherlight homepage, sign in to your dashboard, and the option to cancel should be there. :0) Hope this helps!
I've tried that. It doesn't accept my password so I attempt to change my password and repeatedly get a message that my password isn't acceptable. I've tried so many different passwords and nothing works. I've been charged 24.99 twice now and have not been able to resolve this. If I can't get this resolved in the next few days I'll be calling my credit card company to report fraud.
You mean the game won't let you sign in to your dashboard?
Make sure that the password is 12 or more characters, and contains a mix of uppercase and lowercase letters, numbers, and symbols.
Thanks, I’ve done all that. Repeatedly. I even allowed the computer to generate a password and that wasn’t accepted. I’ve sent an email to Support and have had no response. I’ll be contacting my credit card to report fraud.
Nah, super bad form, @Mech_Lightspark.
we could start a whole riot but thered be literally no-one on the receiving end
Raid their empty office and take over everything lol
Regardless of what password I try, I get this response. This has been going on since September of 2022.
I have emailed the support email address and have received no response.
You cold try to @ a staff member, I am not sure about that though they have not been on for years but, here is one. @Anakin_Steamwalker I think?
We will make an effort to contact a staff member directly, bypassing the support.
@Beej_Greennight1 just to follow up on this, I messaged Mech directly 4 days ago and haven't gotten any response even though he has been online. I'm sorry for the trouble you've experienced, please do report it
This is sad...
initiate operation spam mech
Would already be convened if he would accept my friend request... I'm still very salty that he has not accepted or declined it, but ignored it.
@Beej_Greennight1 We got through to the right person, and they said they would "Escalate this issue immediately." Has anything happened?
Thanks! I've done everything I can think of. I've contacted my credit card company and they are handling it, I believe. I hope so!
Thanks for your help! I've had no communication from them.Is nobody else having this issue?
I just went to my dashboard and could actually login! I can see that I've been charged twice but I don't see any way to end my subscription. Hopefully, my credit card company has put a halt to that.This is the first I've been able to log in to my account for a long time!
A post was merged into an existing topic: Friend Locator Topic and GPS 2
