We had this problem on our laptop last week as well, even thought I think it worked fine before. The iPad didn't have any problems. Except now, the Companion Engines don't work on any platform - laptop (PC), iPads, and Mac desktop. The laptop says it's updating, but on all of the we get the "internet connection problem/retry" dialogue box. Even though all the devices are connected to our super fast wifi. No settings have changed - the ipads just won't connect to the game or the engines anymore. The laptop and desktop will connect to the game but still no luck with the engines... help?