Hey there and welcome to the forums!
Sorry for the misunderstanding—the race glitch has not been resolved yet. We have received word that it is being worked on and may be fixed soon.
However, you can contact support at support@theaetherlight.com or fill out the contact form at https://theaetherlight.com/help/contact-us/ and they can patch you through manually!
Hope this helps. 
-Hanna Brassheart